We are looking for a detail-oriented and customer-focused Receptionist to join our district hotel team. As a Receptionist, you will be responsible for providing exceptional customer service to guests during check-in and check-out processes, managing reservations, handling guest inquiries, and ensuring a smooth front desk operation. Proficiency in using the hospitality software is essential for managing guest information, room assignments, and billing processes. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to multitask effectively. If you have a passion for hospitality and enjoy creating memorable guest experiences, we encourage you to apply for this role in our district hotel.
Tasks
1. Guest Check-in and Check-out: Efficiently handle the check-in and check-out processes for guests, ensuring accuracy in recording guest information, room assignments, and billing details using the hospitality software.
2. Reservation Management: Manage guest reservations, including new bookings, while maintaining accurate records in the ezee Absolute system. Coordinate with other departments to ensure smooth room availability and guest satisfaction.
3. Guest Services and Inquiries: Provide excellent customer service by addressing guest inquiries, requests, and concerns promptly and professionally. Assist guests with information about hotel amenities, local attractions, and transportation arrangements.
4. Front Desk Operations: Maintain a well-organized and tidy front desk area, including the proper handling of guest documentation, keys, and cash transactions. Follow hotel procedures for safety, security, and privacy to ensure a comfortable and secure environment for guests.
5. Communication and Coordination: Effectively communicate with other hotel departments, such as housekeeping and maintenance, to ensure timely response to guest needs and requests. Collaborate with colleagues to provide a seamless and enjoyable guest experience.
6. Cash Handling and Accounting: Handle guest payments, process invoices, and maintain accurate records of financial transactions using the hospitality software. Reconcile cash and credit card transactions at the end of each shift and report any discrepancies to the appropriate department.
7. Guest Satisfaction: Strive to exceed guest expectations by consistently delivering personalized service and resolving any issues or complaints promptly. Take proactive measures to ensure guest satisfaction and create a positive impression of the hotel.
8. Administrative Support: Assist in various administrative tasks, such as filing, data entry, and preparation of reports. Utilize the features of the hospitality software to generate reports, update guest profiles, and extract relevant information as needed
9. Compliance and Training: Adhere to hotel policies, procedures, and regulations to maintain a high standard of service. Participate in training sessions and workshops to enhance skills and stay updated on the features and functionalities of the hospitality software.
Responsibilities
- Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression of the hotel.
- Handle check-in and check-out procedures efficiently and accurately using hospitality software, ensuring smooth guest transitions.
- Manage reservations and maintain an organized system to track room availability, ensuring optimal occupancy and guest satisfaction.
- Respond to guest inquiries, concerns, and requests promptly, providing accurate information and resolving issues effectively.
- Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest experiences and address any operational needs.
Must Have
- Proficiency in Hospitality Software: Ability to effectively navigate and utilize hospitality software for tasks such as managing reservations, updating guest profiles, and generating reports.
- Reservation Management Expertise: Experience in efficiently handling guest reservations, ensuring accuracy and timely coordination with other departments for room availability.
- Guest Service Orientation: Dedication to providing exceptional customer service, addressing guest inquiries, and ensuring a positive experience during check-in, check-out, and throughout their stay.
- Strong Attention to Detail: Meticulousness in recording and maintaining accurate guest information, room assignments, and billing details within the hospitality software.
- Problem-Solving Abilities: Aptitude for resolving issues and addressing guest concerns promptly and effectively, ensuring guest satisfaction and a seamless front desk operation.
Nice to Have
- Additional Hospitality Software Knowledge: Familiarity with other hospitality software systems to enhance operational efficiency.
- Multilingual Proficiency: Ability to communicate effectively in multiple languages.
- Cross-Training Experience: Exposure to various hotel departments for greater flexibility.
- Upselling and Revenue Optimization: Understanding of revenue-maximizing techniques.
- Local Area Knowledge: Awareness of attractions and services to enhance guest experiences.