As a Captain Waiter at the District Hotel, you will be responsible for supervising the dining area and ensuring excellent customer service. You will lead a team of waitstaff, assign tables, and oversee the smooth operation of the restaurant. Utilizing hospitality software, you will manage reservations, track orders, and maintain accurate billing information. Join our team and contribute to creating a memorable dining experience for our guests while utilizing efficient hospitality software tools.
Responsibilities
- Supervise Service: Oversee the dining area, ensuring smooth operation, and coordinating the activities of the waitstaff.
- Guest Assistance: Greet and seat guests, take orders accurately, and provide menu recommendations.
- Order Coordination: Efficiently communicate orders to the kitchen, ensuring timely preparation and delivery of food and beverages.
- Quality Control: Monitor food quality, presentation, and adherence to hygiene standards to maintain high standards of service.
- Problem Resolution: Address guest concerns or issues promptly and professionally, finding appropriate solutions to ensure guest satisfaction.
Must Have
- Excellent Customer Service: Provide exceptional service, ensuring guest satisfaction and creating a positive dining experience.
- Leadership Skills: Ability to lead and supervise a team of waitstaff, ensuring smooth operation and efficient service.
- Knowledge of Menu: Familiarity with the menu items, ingredients, and preparation methods to assist guests with their choices.
- Communication Skills: Strong communication skills to interact effectively with guests, take orders accurately, and convey information to the kitchen.
- Problem-Solving Abilities: Quick thinking and problem-solving skills to address any issues or challenges that may arise during service.
Nice to Have
- Multilingual Skills: Ability to communicate fluently in multiple languages to cater to diverse guests.
- Food Safety Certification: Possession of a valid food safety certification to ensure adherence to health and safety standards.
- Conflict Resolution Skills: Proficiency in resolving conflicts or addressing guest concerns in a professional and efficient manner.
- Barista Skills: Knowledge of coffee preparation and specialty beverages to enhance the dining experience.