As a waiter at the District Hotel, you will be responsible for providing excellent customer service to our guests. You will take orders, serve food and beverages, and ensure a memorable dining experience. Utilizing hospitality software, you will efficiently manage orders, track table availability, and process payments. Join our team and contribute to creating a welcoming and enjoyable atmosphere for our guests at the District Hotel.
Responsibilities
- Greeting and Seating Guests: Welcome guests, assist them in finding suitable seating, and provide menus.
- Taking and Delivering Orders: Accurately take food and beverage orders from guests and deliver them to the kitchen.
- Providing Menu and Specials Information: Offer detailed information about the menu, including specials, ingredients, and preparation methods.
- Ensuring Guest Satisfaction: Anticipate and address guest needs, promptly resolve any issues, and ensure a positive dining experience.
- Maintaining Cleanliness: Maintain cleanliness and organization of tables, dining areas, and workstations, adhering to hygiene and sanitation standards.
Must Have
- Excellent Customer Service Skills: Demonstrated ability to provide exceptional customer service, ensuring guest satisfaction and creating a positive dining experience.
- Menu Knowledge: Comprehensive understanding of the menu, including ingredients, preparation methods, and special dietary considerations, to assist guests in making informed choices.
- Attention to Detail: Meticulousness in taking accurate orders, delivering orders correctly, and paying attention to special requests or dietary restrictions.
- Communication Skills: Strong verbal communication skills to interact effectively with guests, take orders, and relay information to the kitchen and other team members.
- Ability to Work Under Pressure: Capacity to work efficiently and maintain composure in a fast-paced environment, handling multiple tasks and prioritizing responsibilities to ensure timely service.
Nice to Have
- Multilingual Skills: Ability to communicate fluently in multiple languages, facilitating interactions with international guests and creating a welcoming environment for diverse clientele.
- Upselling Abilities: Proficiency in suggesting additional menu items, promoting specials, and upselling premium options to increase sales and enhance guest satisfaction.
- Customer Relationship Management: Skill in building and maintaining positive relationships with guests, recognizing regular patrons, and providing personalized service to create a loyal customer base.
- Teamwork and Collaboration: Demonstrating the ability to work well in a team environment, supporting colleagues, and collaborating with kitchen staff, bartenders, and other team members to ensure seamless service delivery.