The Health Club Supervisor at the District Hotel is responsible for overseeing the operations of the hotel's health club facility. They will ensure the smooth functioning of the health club, including managing staff, coordinating fitness programs and classes, maintaining equipment, and delivering exceptional customer service to guests. The supervisor will utilize hospitality software to efficiently manage memberships, track usage, and generate reports. They will also collaborate with other hotel departments to promote health club services and enhance the overall guest experience.
Responsibilities
- Facility Operations: Manage day-to-day operations, maintenance, and safety of the health club facility.
- Team Management: Supervise and support health club staff to ensure exceptional service and guest satisfaction.
- Guest Engagement: Interact with guests, address inquiries, and provide personalized experiences.
- Fitness Program Coordination: Organize and oversee diverse fitness programs and classes.
- Reporting and Administration: Maintain records, generate reports, and utilize hospitality software for efficient management.
Must Have
- Leadership: Strong leadership skills to effectively manage a team and create a positive work environment.
- Customer Service: Dedication to providing excellent customer service and addressing member needs promptly.
- Fitness Knowledge: Understanding of fitness principles and industry trends to guide and support members.
- Organization: Excellent organizational and time management skills to ensure smooth operations of the health club facility.
- Communication: Strong communication and interpersonal skills to interact effectively with members and colleagues.
Nice to Have
- Group Fitness Certification: Possessing a certification in group fitness instruction, such as ACE or NASM, to lead and conduct group exercise classes.
- Sales and Marketing Skills: Having knowledge and experience in sales and marketing techniques to promote health club memberships and services.
- CPR and First Aid Certification: Holding a valid CPR and First Aid certification to ensure the safety and well-being of health club members in case of emergencies.
- Multilingual Proficiency: Being fluent in multiple languages to effectively communicate with a diverse membership base and create a welcoming environment.
- Industry Networking: Having a strong network and connections within the fitness and wellness industry to collaborate with other professionals and stay updated on industry trends and best practices.